New patient appointments typically begin with 10–15 minutes of verbal history-taking at the chair. That’s billable time spent on administration.
Dental Patient Triage moves that process online — before the appointment. Patients complete their Medical History, Dental Questionnaire, and Radiology Referral from home, on any device.
Your clinician walks in already briefed. Your receptionist has already flagged the medical alerts. Your radiology referral has already been dispatched.
Unlike the basic online forms found in standard practice management systems, DPT empowers patients to complete health forms at their convenience, from the comfort and privacy of home.
This means your clinician receives the most thorough, accurate patient history possible — before the appointment begins, not during it.
The Radiology Referral form automatically dispatches a valid MBS-coded referral to your chosen provider the moment a patient submits their details. No staff involvement. No delays.
Dental Patient Triage (DPT) is a digital intake system that guides new patients through three structured online forms before their appointment — capturing their complete medical history, dental history, and radiology referral details from the comfort of home
DPT was designed by a practising dentist who understands the frustration many dental practices face when seeking ways to modernise patient data collection without sacrificing accuracy or efficiency.
At Riverina Dental Albury, DPT has been running live for 11 months across 551 new patients. The results speak for themselves — ~100% Medical History completion rate, 268 automated radiology referrals dispatched, and zero staff time spent on referral paperwork.
Here are a few ways DPT improves practice profitability and patient experience.
When a patient’s complete history is waiting in your inbox before the appointment, the first 10–15 minutes of chair time are freed for clinical work — not verbal history-taking. In practices with high hourly production targets, this time-saving has an immediate, measurable impact on daily revenue.
It is a great form, easy to fill at your own pace, and would save time in the practice waiting room as well.
– John
DPT eliminates physical forms, paper records, and manual scanning processes entirely. Radiology referrals are dispatched automatically — no staff involvement required. The remaining administrative work per new patient takes approximately 4 minutes. At the founder’s practice, this has significantly reduced administrative overhead without adding headcount.
Great idea. Saves a lot of paperwork when you get to your appointment.
– Wayne
DPT’s structured forms ensure critical information is never overlooked. Medical alerts — bisphosphonate use, local anaesthetic allergy, head-and-neck radiation history — are captured and flagged before the patient sits down. Your clinician walks in informed, prepared, and ready to focus entirely on care.
It takes some anxiety away knowing the staff can prepare beforehand, and I don’t have to worry about hurrying to finish the form before my appointment.
– Georgia
Dentists can build rapport faster by having more meaningful conversations from the outset. The information in the medical questionnaire can build trust in the dentist’s competence to safely and holistically manage the patient’s dental care and encourage new patients to turn into loyal, returning patients.
Filling the form out online saves me the stress and hassle of doing it in the clinic. It is convenient for me to spend more time talking to the dentist rather than doing forms.
– Tyrone
Patients who complete forms at home — without time pressure, in their own environment — provide more thoughtful, accurate answers. They can check their medication names, recall their medical history properly, and take the time to answer every question fully. Bree’s experience below says it perfectly.
This form was very helpful for me so I could spell my medication correctly and not make a mistake when waiting for my appointment in the waiting room.
– Bree
Dental Patient Triage was designed by Denver Maloney, a practising dentist in Albury, NSW, who understood firsthand that the biggest inefficiencies in a dental practice happen before the patient sits down.
DPT has been live and operational at Riverina Dental Albury for 11 months. Every feature has been refined through real clinical use, not focus groups or theoretical design. The forms, the workflows, and the billing model have all been tested against the demands of a busy dental practice.
The result is a system that works the way a dental practice actually works. Simple for patients. Efficient for reception. Clinically complete for the dentist.
We are now opening DPT to a select group of founding practices across Australia. The first 20 practices to subscribe receive founding member pricing from $1.00 per submission across all forms for their first six months.
